This week, the Town of Fairfield conducted a couple of tests of its new Emergency Notification
System, “CodeRED”. The system placed phone calls, emails and text messages to Fairfield
residents and businesses explaining the new Emergency Notification System.
CodeRED replaced the Reverse 911 system in Fairfield. CodeRED provides Town officials
with the ability to quickly deliver messages to targeted areas or to the entire Town in an
Anyone who did not receive a message from the Town of Fairfield is highly encouraged to
register at no cost with CodeRed by visiting our website www.fairfieldct.org and clicking on the
CodeRed logo. Residents and businesses can also add cell phone, text, email information and
Those without internet access may call 203-254-4830, Monday through Friday, 8 am to 4 pm to
supply information over the phone. Questions about this system can be directed to the Town’s
Emergency Management Office, 203-254-4713.
Frequently Asked Questions include:
Does CodeRed replace 911?
NO. CodeRed is an emergency notification system that the Town uses to call residents
and businesses with important information. If anyone has an emergency, please call 911.
I received a CodeRED call. Does that mean I am in the CodeRED database?
Yes. If you would like to submit additional information, such as cell phone numbers,
text and email information, visit our website at www.fairfieldct.org and click on the
CodeRED logo. If you are not sure if all of your information is in this system, just
submit your information again to ensure you are in the database!
3. Why did CodeRED call me several times?
If there is no answer and you do not have an answering device, the number will be
attempted up to three times.
4. Why did it leave only part of the message on my answering machine?
CodeRED will leave a message on an answering device. There are many different brands
and types of capturing devices for leaving a message. Occasionally, something about
the answering device or the beep of the device causes the system to think it has reached a
live person and begins playing the message. When the message is left, it only leaves part
of the message. You can call the 866-419-5000 back to receive the entire message. This
does not happen often.
5. Why does my phone ring once and hang up? It has called me twice and won’t let me
If you have a ring back tone, which plays a song instead of ringing, the system will
interpret this as an “Operator Intercept” and hang up, only to retry the number. You
have two options. You can remove the ring back tone or you can contact your cell phone
provider and request that the phone number for CodeRED (866-419-5000) bypass your
ring-back tone feature so you keep the ring-back tone and always get the emergency
6. I do not wish to receive calls. Can I be removed?
Yes. Call 203-254-4830 to be removed from the database.
7. Will my contact information be used for other purposes or given to anyone?
No. Your information will never be used for any other purpose or