CALLS FOR STRONGER CONSUMER PROTECTIONS AGAINST AIRLINE ABUSES
(Hartford, CT) -- Attorney General William Tong is leading a bipartisan coalition of attorneys general urging the U.S. Department of Transportation (DOT) to take stronger measures to protect consumers from airline abuses, and to work with state attorneys general to meaningfully address the unacceptable level of airline consumer complaints. A recent draft rule from DOT proposes several important new protections for airline consumers, yet falls short of the robust protections and enforcement measures required to effectively reduce preventable flight cancellations and delays, compensate consumers for disruptions, and hold airlines accountable for unacceptable service. The proposed rule would declare it an unfair business practice under DOT’s regulatory authority for airlines to fail to provide appropriate refunds to consumers whose flights are…
