Frontier Communications Complaints
#Hartford, CT – Attorney General William Tong and Consumer Protection Commissioner Michelle H. Seagull today announced an investigation into Frontier Communications following consumer complaints regarding excessive charges, poor service quality and unsatisfactory customer service that began after Frontier acquired Southern New England Telephone Company (SNET) in 2014. Since June 2015, the Office of the Attorney General and Department of Consumer Protection have jointly received over 1,000 consumer complaints regarding Frontier. Those include complaints involving charges for equipment already returned, poor voice, video and internet quality, unsatisfactory customer service, charges that exceeded promised rates, and charges that continued after services had been cancelled. The Office of the Attorney General and DCP have issued a civil investigative demand seeking comprehensive records regarding…
